Where Is Plaza Premium Lounge at Terminal 2 of Hkg

HONG KONG/UK. Plaza Premium Lounge at London Heathrow Airport T2 departures has been rated as 'World's Best Independent Airport Lounge' for the fifth consecutive year. It received the accolade at the recent Skytrax World Airline Awards.

At the same time, two lounges at Hong Kong International Airport – Plaza Premium Lounge and American Express's Centurion Lounge, operated by Plaza Premium Lounge – have been named among the top ten best airport lounges.

Five in a row: The Plaza Premium Lounge in Heathrow Terminal 2 has once again been marked out as the world's best airport lounge

"Our goal remains unchanged, that is to create a journey to make travel better for all" – Plaza Premium Group Founder and CEO Song Hoi-see

Skytrax's World Airline Awards are determined through the largest annual global airline customer satisfaction survey, completed by millions of global air passengers.

The latest customer survey was undertaken across a 23-month period between September 2019 and July 2021, covering a mix of travel times before and after the start of pandemic.

Plaza Premium Group (PPG) Founder and CEO Song Hoi-see said: "To be trusted and recognised by travellers for not just one year, but for five consecutive years is a testament to our commitment to being the best.

The American Express Centurion Lounge, operated by Plaza Premium Lounge at Hong Kong International Airport, featured in the top ten of the Skytrax airport lounge ratings

"As the aviation industry has gone through a catastrophic period since the start of pandemic, we are deeply grateful for those who have voted for us during the past 23 months as the latest Skytrax customer survey took place.

"I would like to honour this to our dedicated teams around the world who strive to make travel better every day. As the world leader in airport hospitality, we are committed to continuously enhancing our experience to alleviate the pain points of travellers."

The Plaza Premium Lounge at Hong Kong International Airport also made the prestigious top ten in the Skytrax ratings

Since 2020, PPG has developed and implemented its 'Build Back Better' business transformation strategy. This is described by the company as a global, multi-faceted mission to reshape its business offerings from supply and demand growth, end-to-end value proposition, information and technology, to customer experience and service quality.

Since the strategy's inception, PPG has announced several global strategic partnerships with industry partners including global meet-and-greet service aggregator YQ Now; Middle East airport service provider marhaba; digital platform provider for airport services, Dragon Pass International; US financial institution Capital One; and major airlines including Virgin Atlantic and Air France.

Song Hoi-see dedicated the honour to Plaza Premium Lounge teams around the world

Plaza Premium Group has an ambitious expansion plan to increase from more than 180 lounges to over 500 lounges by 2024/25 through growing both Plaza Premium Lounge venues and through affiliate lounge networks.

Song said: "It is unprecedentedly important for us to stay persistent in rebuilding the future of travel. In the past months, the slowdown in travel has granted us opportunity to rethink and re-engineer our customer experience and service offerings.

"We are currently undergoing a worldwide business transformation which aims to bring more seamless, innovative, world-class end-to-end airport hospitality experiences to global travellers. Our goal remains unchanged, that is to create a journey to make travel better for all."

The Moodie Davitt Report has launched a new publication titled Airport Consumer Experience, in association with Airport Dimensions, dedicated to airport guest services and experiences.

To subscribe free of charge please email Sinead@MoodieDavittReport.com headed 'Airport Customer Experience'. All stories are permanently archived on the Airport Consumer Experience page on this website.

Where Is Plaza Premium Lounge at Terminal 2 of Hkg

Source: https://www.moodiedavittreport.com/plaza-premium-lounge-at-heathrow-airport-t2-named-best-in-class-by-skytrax-for-fifth-consecutive-year/

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