Who Do You File a Complient With Agains a Banker

File a Complaint

If you have a trouble with your national banking company or federal savings association, and want to submit a complaint, the Function of the Comptroller of the Currency's (OCC) Client Aid Grouping may exist able to help. The OCC regulates national banks and federal savings associations.

Some issues that we cannot assist with are:

Give legal advice;
Act every bit a court of law or as an attorney on your behalf;
Go involved in affair that has been litigated or is being litigated;
Advocate for either party; or
Seek monetary compensation.

Follow the steps below to learn most our complaint procedure.

1. Before Yous File

Try to resolve your consequence directly with your depository financial institution showtime.
Bank check our Help Topics folio to see if any of the topics address your issue.

2. Check to Brand Sure We Regulate Your Banking concern

We can only assist customers of national banks and federal savings associations regulated by the Role of the Comptroller of the Currency (OCC), and we can only help with areas under our supervisory jurisdiction. There are other types of banks that are regulated past other agencies. It is important to make sure that your bank is regulated by the OCC before seeking our assistance.

Who regulates my depository financial institution?

If the OCC does non regulate your bank, delight file your complaint with ane of the following agencies, as appropriate:

Consumer Financial Protection Bureau (CFPB)
Federal Deposit Insurance Corporation (FDIC)
Federal Reserve Board (FRB)
National Credit Marriage Assistants (NCUA)
Conference of Country Bank Supervisors (CSBS)

Yet unsure who regulates your bank? Contact us for aid.

3. Assemble the Information You'll Demand to Include in Your Complaint

About You

Your complete proper noun and mailing accost, equally they appear on your bank'southward records.
A phone number where we can reach you.
Your email address.
If you want united states to communicate with your attorney or other representative directly, you lot must consummate the Representative Contact Information section of the form. Make sure you have given this person authorization, such as power of attorney or written expression, to represent you.

Near Your Bank

Name and accost of your banking concern.
Type of account. If you are unsure of the type of account, contact your bank for assistance or review your most recent statements.
The proper noun of the person(southward) you have contacted at the bank near this result.
Whether the bank has responded to your complaint.

An Caption of Your Complaint

Please provide a concise caption of your complaint. The online form requires that you limit your explanation to 4,000 characters or fewer, only we encourage you to provide every bit much detail as possible within that space.

Additional Information

The online compliant class does not take attachments. If yous have supporting documentation, you lot will demand to fax or mail the documentation. To avoid duplication, please include your full proper noun and instance number (once one has been assigned) on any supporting documentation you submit. Practice not include your social security number.

4. File Your Complaint

30-Infinitesimal Time Limit

For security, our online grade has a thirty-minute time limit for completion once you begin. If you're notwithstanding working on the grade when the time limit is up, the data you entered may be lost. To avoid this, get together all the information you need before starting.

Other Ways to File

If you are unable to file your complaint online, you can download the form at this link:

Then send the letter of the alphabet or the completed paper form to our mailing address or fax number.

Questions virtually how to file a complaint?

5. Later You Submit a Complaint

What happens subsequently I file a complaint?
Check the status of an existing instance
If you've already received a written response from the OCC'south Client Assistance Group and it does not accost your consequence(s) or yous are not satisfied with the response, y'all can file an entreatment.

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Source: https://www.helpwithmybank.gov/file-a-complaint/index-file-a-complaint.html